The honest answers.

Yes, genuinely. The honest math: a full signal-detection stack runs $3–5K a month in software alone, takes six to eight weeks to stand up, and needs someone owning it daily as your ICP evolves. Deliverability is now a specialist discipline, and the first mistake burns your domains for weeks. If you have that capacity, do it, and we'll show you how on the call. If you'd rather it worked by next month, that's what Miles is for. Everything we build is yours either way.

The sending is the last step, and it is the least of it. The largest public dataset on cold email ranks what actually moves reply rate: which accounts you pick is worth 3 to 4x, how well you write to them is worth 1.3x, and personalizing on job title alone performs worse than not personalizing at all. Targeting is where the result comes from.

So the work starts by interrogating the targeting rather than accepting it. Who is actually buying, which triggers precede a purchase, which segments close and which stall. That analysis is the first thing you receive, before a single email is written, and it is what the guarantee is enforced against. Most agencies take your ICP as given and execute against it, which means a wrong ICP produces expensive volume against the wrong list. You can read the brief we deliver or the evidence behind this.

Eventually, probably, and the argument for proving the motion yourself first is a good one. But the learning lives in the conversations, not in list building, domain warm-up or sequence writing. Miles doesn't replace the selling; it fills the calendar so your team has something to sell into. You take every call, hear every objection, and keep the ICP brief, the sequences, the test results, the objection log and the infrastructure. The motion ends up transferable to your own team rather than locked in our heads, which is the opposite of what outsourcing usually means.

Nothing gets billed on top. Domains, mailboxes, warm-up, data and verification credits, tool seats, onboarding, ICP research and copywriting are all inside the retainer, starting at $2,500/mo. The category norm is a low headline number plus pass-through costs. Published 2026 pricing surveys put the gap between quoted retainer and real invoice at 40–80%, with setup fees of $500–5,000 and $200–800/mo in infrastructure billed separately. Ask any firm you're evaluating for their all-in number. Full breakdown on the pricing page.

One senior operator, the same person from kickoff through every report, with AI handling scanning, research and drafting at volume underneath. You aren't sold by a principal and handed to a junior, because there is no junior. The honest trade-off: we take a small number of clients at a time, and when we're full, we're full.

Five artifacts: a daily signal digest, a prep note before every booked meeting, the ICP and signal brief, every sequence with the reasoning and test results behind it, and a biweekly funnel report that includes the misses. We publish full samples of all five on the deliverables page, before you sign, not after.

Fully-autonomous AI outbound was tried at scale, and it churned 50–80% of its customers when unsupervised AI copy hit real inboxes. What works is the hybrid model: AI handles the scanning, research and drafting at scale, and an experienced operator makes every judgment call and approves every send. That is exactly how Miles runs. Nothing reaches a prospect without human review.

Three conditions, all written into the agreement: the company matches the ICP criteria we define together at onboarding, the attendee is a decision-maker or documented influencer for the purchase, and the meeting actually happened. No-shows don't count; we chase the reschedule. The definition is the basis of the 15-meeting guarantee, so there are no games with it. You can see the exact format of that targeting contract in the ICP brief sample.

Cost structure, not corner-cutting. Large agencies price in teams of researchers doing manually what our engine does daily. Miles is a senior operator running an AI-leveraged system, which is why we can scan signals every day while bigger firms batch static monthly lists, and why we can absorb the infrastructure costs most firms pass through. Pricing starts at $2,500/mo, all-in, with no setup fee.

Weeks one and two are infrastructure: dedicated domains warming up so your emails actually land (skipping this step is how domains get burned). First sends go out in week two to three, first meetings typically arrive in weeks three to six, and the pace compounds from there. The 90-day guarantee window is built around that curve; the full timeline is on the process page.

The fully managed program runs all four together, which is what the guarantee is priced on, because the functions reinforce each other. If you have an in-house team that owns part of the motion, we can scope around it (for example, signal research and lists feeding your SDRs). We'll tell you honestly on the call if a scoped engagement doesn't make sense.

If your average contract is under roughly $10K, cold outbound math doesn't work for you, and we'll say so on the call. The same if you're pre-product or can't take on new pipeline right now. We only take clients where the guarantee is winnable; that's what makes it a real guarantee.

You keep everything: the domains and mailboxes (bought in your name from day one), the lists, the sequences, and the playbooks. After the three-month initial term the engagement is month-to-month. No hostage infrastructure is the policy, in writing.